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Acceptable Use Policy

Last updated: 24 April 2026 — Draft pending solicitor review

This Acceptable Use Policy (“AUP”) governs your use of the Rubo Service and forms part of our Terms of Service. By using Rubo, you agree to comply with this AUP and to ensure that anyone you authorise to access your workspace does the same. Violation may result in suspension or termination of your account and, in serious cases, referral to regulators or law enforcement.

1. Who this applies to

Rubo is a B2B service for regulated real-estate professionals and their firms — brokers, agents, paralegals, surveyors, property lawyers, and their support teams. This AUP applies to anyone who uses the Service via your workspace, your API keys, or your credentials.

2. No consumer legal or regulated advice

You must not use Rubo to produce or deliver:

  • Direct legal advice to consumers, retail clients, or unrepresented tenants. Rubo is a tool to assist you; it is not a substitute for qualified legal counsel, and its outputs are not legal advice.
  • Regulated financial advice under the Financial Services and Markets Act 2000 or equivalent.
  • Tax advice to individuals without appropriate qualifications and caveats.
  • Any communication that positions Rubo outputs as the end-product of regulated legal services.

You must include appropriate caveats and disclosures when sharing Rubo outputs with clients or counterparties, including that the output was AI-assisted and is not legal advice.

3. Data and privacy

You must not upload or process via Rubo:

  • Personal data you do not have a lawful basis to process.
  • Special-category data (health, biometric, political, religious, sexual orientation, etc.) except where strictly necessary for a specific lease or transaction matter and with a valid condition under Art. 9 UK GDPR.
  • Personal data of non-consenting third parties, except to the extent it appears in a bona-fide real-estate document you are authorised to analyse.
  • Children’s data outside the ordinary course of a tenancy or sale.
  • Data exported from systems you are not authorised to access.

4. Scraping and harvesting

You must not:

  • Scrape, crawl, or harvest Rubo’s website, console, or API beyond your normal licensed use.
  • Use Rubo to scrape content from third-party websites in violation of those websites’ terms or applicable law.
  • Attempt to extract, reconstruct, or reverse-engineer Rubo’s prompts, evaluation sets, model weights, or training data.
  • Use automated tools to generate volume loads that circumvent rate limits.

5. Prohibited content and use

You must not use the Service to create, store, transmit, or surface content that is:

  • Illegal under UK law (including material that is defamatory, obscene, threatening, or infringes the Equality Act 2010).
  • Infringing on third-party intellectual property rights.
  • Containing malware, ransomware, or exploits.
  • Designed to defraud, deceive, or impersonate.
  • Used to facilitate money-laundering, sanctions evasion, or breaches of AML rules.
  • Harmful to minors or in breach of the Online Safety Act 2023 (where applicable).

6. Outbound channels and anti-spam

Rubo integrates with WhatsApp and Email channels for broker communication. You must not use these to:

  • Send unsolicited marketing to consumers (breach of PECR / UK GDPR).
  • Operate bots that impersonate a human adviser without appropriate disclosure.
  • Send bulk messages that violate WhatsApp Business Policies.
  • Conduct phishing, smishing, or other social-engineering campaigns.

All outbound communications from Rubo on your behalf must comply with PECR, WhatsApp Business Policy, and general anti-spam expectations. You are responsible for obtaining recipient consent where required.

7. Security

You must not:

  • Share account credentials between users (each user should have their own login).
  • Probe, scan, or test the vulnerability of the Service without our prior written consent.
  • Interfere with other customers’ use of the Service.
  • Attempt to access data outside your own workspace.
  • Upload files that have not been scanned for malware by standard means.

Report suspected vulnerabilities responsibly to security@askrubo.ai.

8. Fair use of AI

Rubo’s AI outputs are a shared infrastructure. You must not:

  • Use Rubo in a way that generates abusive, grossly disproportionate, or wasteful inference load.
  • Use outputs to train a competing AI model, dataset, or detection system.
  • Treat confidence-threshold refusals as failures — they are guard rails.
  • Present AI outputs to clients or counterparties without the caveat that content was AI-assisted and is not legal advice.

9. Jurisdictional scope

Rubo is intended for UK property matters. Features marked “ewOnly” are for England and Wales only and must not be used in respect of Scottish or Northern Irish properties. Features that support Scotland will be clearly labelled; until a feature is so labelled, assume it is E&W-only.

Non-UK markets (Canada, US, Poland, Netherlands, Portugal) are flagged OFF in the Service as of 23 April 2026. Do not attempt to use Rubo for non-UK matters.

10. Suspension and termination

We may suspend or terminate your access, in whole or in part, without prior notice if we reasonably believe you have violated this AUP or applicable law, or if continued use poses a risk to the Service, other customers, or third parties. Where practicable, we will notify you and give you an opportunity to cure within a reasonable timeframe proportionate to the severity of the breach.

For egregious violations — including use to defraud consumers, generate illegal content, or bypass security — we may suspend immediately and pursue recovery of costs and damages.

11. Reporting abuse

To report abuse of the Service, including content generated via Rubo that you believe violates this AUP, email abuse@askrubo.ai. We aim to acknowledge within 1 business day.

Contact

Questions? Email legal@askrubo.ai (or privacy@askrubo.ai for privacy-specific).

Draft pending solicitor review. Rubo is a software tool, not a law firm.